Thursday, March 6, 2014

Fix It, Please




In July my laptop is going to be three years old and it is starting to show its age.  

There is no rhyme or reason but beginning last Friday afternoon I could not get Kronos to show the different menu items - Kronos is our time keeping program and how we are paid.  On Monday morning I spoke to our Help Desk and after their attempting to make it work the only way the menu items would show up is if after I loaded the program I would do a refresh.  Okay I guess I could live with that - they were going to have the Kronos specialist contact me.

I missed the specialists call and called him back - I received his Supervisor who said he would help me and "lo and behold" when I log into Kronos all is good.  Is Murphy around?

Next, Symantec needs to be updated on my laptop - well it appears that it cannot be done remotely.  They will need to have a couple of hours with my laptop after removing over 1500 temporary files this past Tuesday, next Tuesday they will install the new Symantec; as well as, re-image my laptop.

I will be without my laptop for about 3 hours next Tuesday - it will be difficult as I am so tied to it; but, hopefully after all is done it will survive - at least for another 6 months.

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