Yesterday morning as I went to pay the cab driver I noticed that my Diner's Club credit card was not in its slot.
I didn't panic - I looked to see if I had mistakenly placed it in one of the other sections of my wallet - okay, not with my money, not with my health cards, not with my receipts - not in my wallet.
I knew that the last place I used it was on Tuesday evening when I picked up my dry cleaning - as soon as I got to the office I called my cleaners. Originally they did not see it, then as they looked further it had been placed under the money holder in the cash register. I thanked them for holding it and told them if it was okay I would pick it up on Thursday.
I am grateful to them for seeing it, putting it away and holding it for me until today. I have been their customer for the past 9 1/2 years and it is these type of relationships that foster customer loyalty, respect and trust.
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