When you speak to someone do you look at them to see their reaction? With all the devices available to us we have lost our ability to communicate "live" and in person or to watch and interpret the reaction to our words.
Only a small percentage of communication is our words - the majority of the communication are an individual's response to those words. Are they nodding? have they moved their chair away from you and crossed their arms? are they avoiding looking at you as you try to get a commitment from them?
All of the nonverbal communication that is being presented to you gives you the ability to adjust the words you are using to ensure that your message is well received and accepted.
Do not diminish the power of the non-verbals.
No comments:
Post a Comment