Last week I was given a few names to call to make an appointment to speak with someone.
I had selected one organization in particular that I wanted to work with and last Wednesday I left a message for them to call me to make an appointment. I did not hear back from them and Monday left two more messages - yesterday I still had not heard from them so I left two more messages to set up an appointment. By 4:30 I just called the emergency number and when I heard voicemail - I just hung up.
Well, that individual saw that I did not leave a message and called me back. Apologized and will be bringing this to the Director's attention; as well as, getting an appointment set up for me.
I don't understand why people cannot call back especially when it is a professional office providing folks with a service. This is just Customer Service 101.
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